Smart delivery with service oriented logistics
In an interview, George Lawson with Chemical Today Magazine opines about how the definition of logistics has changed to become the package of logistics services wrapped around the product offering.
By Shivani Mody
Trends in the chemical logistics and supply chain landscape in India.
We see B-to-B (B2B) logistics becoming more service oriented and business customers demanding e-commerce-like experiences. Therefore, competitive advantage is no longer being determined by the product alone but more by the package of logistics services wrapped around the product offering.
Chemical companies who provide customers with differentiated logistics service solutions in addition to the products, could be tomorrow’s leaders of a global industry expected to be worth €5.6 trillion by 2035. This is also the conclusion of our recently published DHL Global Forwarding white paper Differentiated Logistics Services.
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